Política de envío
Shipping Policy
Order Processing
At Lunasa, all orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times may vary depending on your location and local carrier services.
Average delivery times:
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Europe: 3 to 5 business days
Delivery times are provided for informational purposes only and may be affected by external circumstances such as customs delays, weather conditions or carrier disruptions.
Shipping Fees
Shipping fees are calculated at checkout before payment.
From time to time, Lunasa may offer free shipping promotions on selected products or orders.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email allowing you to follow the progress of your delivery in real time.
Please allow 24 to 72 hours for tracking information to update after shipment.
Incorrect Shipping Information
It is the responsibility of the customer to ensure that all shipping information is accurate before confirming the order.
If you notice an error in your shipping address, please contact us as soon as possible at contact@lunasa-flo.com.
Address changes can only be made if the order has not yet been processed.
Lunasa cannot be held responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed, we recommend first checking the tracking information provided.
In the event of an abnormal delay or a lost package, please contact our support team at contact@lunasa-flo.com and we will do our best to assist you.
Customs Duties & Taxes
For international orders, customs duties, import taxes or additional fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Lunasa is not responsible for delays caused by customs procedures.
Returned Packages
If a package is returned to sender due to an incorrect address, failure to claim the package, or refusal upon delivery, the customer may choose between:
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a reshipment at their expense,
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or a refund excluding shipping costs.
Contact
For any questions regarding shipping and delivery, please contact us at: